Receptionist/ Practice Manager

Job Classification
Management and Administration
Job Type
Part Time
Start timeframe
Gold Coast Mc QLD 4217
Posted By
Drop Of Life Pty Ltd
About the job

Drop of Life Psychology Clinic is a private practice that provides counselling and psychological services to children, adolescents, adults, couples, families and organisations in a confidential setting. Regardless of the struggle, no one should face things alone. Our psychologists help people to stop feeling overwhelmed and begin to live a more fulfilling and balanced life again. Our clinic has been established on the Gold Coast for over 11 years.


About This Role:

Our clinic is expanding and we are looking for a Practice Manager/ Marketing Coordinator to join the team. We are a busy, fast-paced practice wanting someone who can step up into the role and take on increased hours as needed. With room for growth within the clinic.


Rostered Hours:

This role will begin part-time, with the potential to increase to full-time, candidate must be able to work flexible hours each week depending on client needs.


The Role Involves:

  • Responsible for reception duties; answering the phone, responding to emails, screening and intake of all new clients and Invoice companies for payment
  • Oversee day to day operations
  • Rostering and managing admin
  • Develop and maintain office policies and procedures;
  • Continually improve all aspects of the practice;
  • Manage and reconcile accounts and debt management;
  • Managing Payroll on Xero
  • Schedule bookings and manage clinicians’ calendars through Halaxy Practice management system
  • Working closely with our psychologist's and assisting them with their administration needs
  • Understanding ethical and professional requirements within psychology (e.g. understanding Medicare billing and reporting requirements)
  • Overseeing social media content
  • Managing online ads (Facebook and Instagram Ads)
  • Online course development and management (using Keap/Infusionsoft)
  • Managing marketing funnels and automation (using Keap/Infusionsoft)
  • Managing marketing to our referrers (GPs and organisations)
  • Updating websites


Essential Criteria:

· Interest in Mental Health Industry

· Previous experience in an administration or Practice Manager role

· Highly organised and strong problem-solving skills

· Exceptional attention to detail

· Strong time management skills

· Work calmly under pressure when faced with multiple priorities (i.e liaising and communicating with face to face clients, taking calls and responding to emails at the same time)

· Proactive, flexible, and a can-do attitude

· Excellent verbal and social skills in communicating with a wide range of people, including people with mental health concerns.

· Excellent IT and computer skill

· Experience with Halaxy, NDIS, Medicare & Xero(preferred although not essential)


If you think you are suitable and would like to join the Drop of Life family, then apply by sending through your resume and cover letter.



Desired Skills and Experience

Understanding of the software program My Practice

Is competent in Xero accounting program


Job Location (Area or Region)
Job Type
Business Type
Private Practice
Job Title
Receptionist/ Practice Manager
Posted By
Drop Of Life Pty Ltd
Gold Coast Mc QLD 4217
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