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88533 - Doctors' Interpersonal Skills Questionnaire (DISQ)

  • : Online

DISQ is designed to give GPs structured, systematic patient feedback on their interpersonal skills within the consultation thus focuses on the “Communication Skills” element within the Domains of General Practice. DISQ is administered by the receptionist to 30 consecutive patients (our evidence shows that 28 completed questionnaires yields a reliable score - G-coefficient of 0.8). DISQ contains only 13 items, which are rated by patients on a 1-5 scale, and it takes about 2 minutes to complete. 
DISQ is an international instrument, which is highly validated, and there are extensive peer-reviewed publications about its relevance and utilisation by GPs 

Relevance to General Practice

Findings from the literature have demonstrated that the human relationship with the doctor is very important in both process and health outcomes (Burford et al, 2011). Patients want their doctor to be friendly, warm, involved and understanding. Such interpersonal skills lie at the heart of achieving national health goals and targets since they have implications such as less doctor shopping, less doctor bashing, more concordance with treatment and management plans, greater preventive behaviour and less unintended anxiety. However, recent studies have shown that all doctors can improve these skills and that, in some cases, such skills are sorely lacking (Baker et al, 2010; Narayanan et al, 2013). Our experience over the past six triennia has shown that GPs value this activity as an opportunity to review their interpersonal competence with the consultation. Many of the GPs who have undertaken this activity have identified particular areas in which they could improve their interpersonal sk

Learning outcomes

  • To utilise the CFEP ready-reckoner to enhance patient safety through improved communication skills
  • To differentiate between effective and poor communication skills in the consultation
  • To assess their communication skill competency by comparing themselves to benchmarks against other GPs
  • To identify areas of improvement in their communication skills based on the results of the patient feedback
88533 - Doctors' Interpersonal Skills Questionnaire (DISQ)
8 hours
Start Date
End Date
CPD Points
8 hours
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