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Complex Communication in Health Care

  • : NSW, 2065

Under the guidance of our expert facilitator, Professor Stewart Dunn, and professional actors this hands-on, experiential learning opportunity will not only increase your knowledge and skills, but your understanding and interpretation of human behaviour and the value of good communication within the health system.

Type
One day face-to-face workshop

Accreditation
ACRRM TBC 

Learning Outcomes

  • Increase insight into the challenges of Breaking Bad News (BBN), Open Disclosure (OD) after an adverse event, End of Life (EoL) discussions, and Dealing with Conflict
  • Increase confidence in managing the task of Breaking Bad News (BBN), Open Disclosure (OD) after an adverse event, End of Life (EoL) discussions, and Dealing with Conflict
  • Increase capacity to support patients through the emotional distress of Breaking Bad News (BBN), Open Disclosure (OD) after an adverse event, End of Life (EoL) discussions, and Dealing with Conflict
  • Increase patient satisfaction and reduce potential for patient complaint and litigation
  • Topics

    • Breaking Bad News
    • Open Disclosure
    • End of Life and Not for Resuscitation (NFR) conversations
    • Dealing with Conflict in the Workplace
    • Feedback and Supervision

    This PMC Masterclass is suitable for all health staff including students, clinicians, nurses, allied health and administration.

    PMC specialises in creating teaching workshops that allow participants to have individualised learning experiences.

    PMC explores the structure of and skills involved in communication, and the outcomes of health-based interactions. Our immersive interactive role plays look at complex communication problems health professionals face in day-to-day practice.

    PMC is a joint venture supported by Northern Sydney Local Health District, University of Sydney Medical School and Friends of the Mater.

    To explore all planned workshop topics, you’ll need to attend the full day (two sessions). However, you can choose to attend only one session on the day. Catering is provided.

    Session 1: 8.00 AM to 12.00 PM
    Session 2: 1.00 PM to 05.00 PM

    Location
    Kolling Building
    Royal North Shore Hospital
    Cnr Reserve Rd & Westbourne St
    St Leonards NSW 2065

    Note
    Registration is limited to 40 participants in each session and closes 24 hours prior to each course.

    Refund and Cancellation Policy
    Cancellations seven or more days prior to a workshop receive a 90% refund of the registration fee (i.e. less 10% administrative fee). There will be no refunds after this time.

    Getting There
    Public Transport - St Leonards train station is on the T1 North Shore & Northern Line and is a 10-minute walk from Royal North Shore Hospital.

    There are regular buses running between the upper and lower North Shore, Epping, Ryde and Sydney CBD, which stop on the Pacific Highway outside Royal North Shore Hospital.

    It takes about 5 minutes to walk from the Highway to the hospital. More information about planning your trip by public transport is available here.

    Parking
    Visitor parking is available in the multi-storey car park, owned and operated by Wilson Parking.
    Parking fees are displayed at all entrances to the car park. See Map and Parking Rates for more information. Off-street parking in the area is typically limited to two hours and is often metered.

    Disclaimer
    Points and a certificate will appear within 30 days, provided all course criteria has been completed to the satisfaction of the accredited provider.

    Please note, once you click 'Register now' you will be leaving the AMA’s website and entering a third-party education provider’s website.

    If you choose to register for this learning, you:

    • will need to provide some of your personal information directly to the third-party education provider
    • agree that the AMA can share some of your personal information with the third-party education provider.

    Focus
    Communication skills

    Provider name

    Pam McLean Centre

    Provider number

    621057

    Type

    Workshop

    Duration

    6h : 0m

    CPD Points/Hours

    MBA: 6h : 0m

    AMA Member (Full Day)

    $650.00 inc. of GST

    AMA Member (Half Day)

    $330.00 inc. of GST

    University of Sydney & Northern Sydney Local Health District staff (Full Day)

    $650.00 inc. of GST

    All other participants (Full Day)

    $700.00 inc. of GST

    Student Rate (Half Day)

    $180.00 inc. of GST

    University of Sydney & Northern Sydney Local Health District staff (Half Day)

    $330.00 inc. of GST

    All other participants (Half Day)

    $360.00 inc. of GST

    Student rate (Full Day)

    $350.00 inc. of GST

    Topic

    Medical Education

    Audience

    Medical Practitioner, Doctor-in-Training, Non-Vocationally Registered, Retired, Specialist - Other, Specialist General Practitioner

    Type
    Delivery
    Title
    Complex Communication in Health Care
    Interest Areas / Topics Covered
    Professional Practice Issues, Communication skills, Dealing with patients preconceptions of speciality practitioners
    Location
    Provider Type
    Education Provider
    Duration
    6 hours
    CPD Points
    MBA: 6h : 0m
    Price
    700.00
    Price Details
    AMA Member (Full Day) - $650.00 inc. of GST; AMA Member (Half Day) - $330.00 inc. of GST; University of Sydney & Northern Sydney Local Health District staff (Full Day) - $650.00 inc. of GST; All other participants (Full Day) - $700.00 inc. of GST, Stude
    Location
    NSW, 2065
    Venue
    Kolling Building
    Contact Phone
    Log in into view this field.
    Cover Picture 257_complex_communication_in_health_care1601537759.png
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