Customer Service | HealthcareLink - 6341
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This is a HealthcareLink eLearning course.

Customer Service

Speciality Classification
Nurses and Midwives
Location
Online
Delivery
Online
Duration
1.5 Hours

Learning Activity Description: 

As a health care worker providing care or services to older people living in residential or home care you are required to practice in accordance with the requirements of the Aged Care Quality Standards.

This learning resource will also have relevance in all of other health care settings providing care or services to older people.

Aged Care Learning Solutions educational material is endorsed by the Australian Nursing and Midwifery Federation.

Learning Outcomes:

Explain the connections between customer service, brands and the change to consumer directed care delivery 
Differentiate between good quality customer service and poor customer service 
Identify the individual needs of customers when delivering customer service
Identify barriers to communication
Use effective communication skills when interacting with customers 
Handle complaints in a sensitive and courteous manner
Reflect on instances of customer service and identify opportunities for improvement at a personal and organisational level. 

PRM123
Delivery
Title
Customer Service
Speciality Classification
Interest Areas / Topics Covered
Agedcare, Community health, Case management, Finance, Geriatric Health (Aged Care and Continence ), Health Advisor, Health Consulting, Healthy lifestyle counselling, Legal, Management, Management, Management, Occupational health | medicine, Palliative care, Pain management, Pain Management and Palliative Care, Professional Practice Issues, Psychiatric or mental health
Location
Provider Type
Education Provider
Duration
1.5 Hours
CPD Points
1.5 CPD Points
Price
Free
Location
Online
HealthcareLink