Dealing with Workplace Conflict NZ | HealthcareLink - 9839
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This is a HealthcareLink eLearning course.

Dealing with Workplace Conflict NZ

Speciality Classification
Management and Administration
Location
Online
Delivery
Online
Duration
35 minutes
Subject matter expert
KiwiBoss
Provider
Kineo

Target Audience

The course has been designed to provide training for all staff in New Zealand organisations.

Learning Objectives

This course provides an understanding of:

  • drivers and influences that can lead to and escalate conflict
  • the human body’s reaction when faced with conflict
  • key signs of increasing tension in individuals
  • how to assess threat and risk using a logical threat and risk assessment model
  • some aspects of the law in relation to conflict
  • how to formulate strategies to minimise personal risk in conflict situations, and
  • practical techniques to de-escalate and avoid conflict.

Course features

This online training course features the following.

  • Short 35 minutes course duration
  • Interactive activities
  • Accessibility functions. WCAG AA compliance with customisable features.
  • Full course voiceover
  • Assessments at the end of each section
  • Certificate of completion
  • Adaptics - Kineo’s pre-assessment technology

This course was developed in collaboration with a New Zealand HR and employment law specialist


PRM123
Inclusions
Assessments
Certificate of completion
Interactive activities
Voice Over
Digital Credentialing
Delivery
Title
Dealing with Workplace Conflict NZ
Location
Provider Type
Education Provider
Duration
35 minutes
Price
38.50
Location
Online
Posted By
Access Duration (in months)
12
Price:
$38.50
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