Pathological Behaviours in the Workplace Conference
- : Melbourne VIC 3000
Pathological behaviours are complex and can have devastating consequences if left unrecognised and unmanaged. This conference will enable you to consider practical solutions to this persistent area of stress and conflict. Topics include:
- Destructive leadership – when toxic behaviours originate at the top…
- Bullying as a pathological behaviour
- Why pathological people "get under your skin"
- Tips on “calling out” manipulative behaviours
- Building awareness, trust, and resilience
- The power of positive psychology and much, much more…
Come along to this popular event – Book now!
Schedule Day One
8:30AM REGISTRATION FOR DAY ONE
Anatomy of Destructive Human Behaviour
When looking at people whose behaviour is highly disruptive and falls out of the “norm”, having an understanding of why people act the way they do is enlightening. This insight is crucial for not only recognising these behaviours but for comfortably and calmly accepting that pathological people may always be pathological. In this session, we will explore the drivers behind these pathological behaviours. It includes:
- What exactly are pathological behaviours and what are they not?
- Is bullying a pathological behaviour?
- What makes pathological people so destructive?
- Can you stop them "getting under your skin"?
- Can people really change the way they behave?
Professor Graham Sewell
Destructive Leadership – Toxic Behaviours from the Top
What happens when pathological behaviours are originating from a respected leader within the organisation? How does a destructive leader arrive in a position of power and what can we do about it? This session focuses on:
- What are the traits of a destructive leader?
- Are certain environments more conducive?
- Why are these leaders so influential?
- What are the best management strategies for these behaviours?
11:00 MORNING TEA
The Smiling Assassin
Pathological behaviours in healthcare settings by definition are harsh, habitual, or excessive ways of behaving toward staff, patients, and clients or their families. While many pathological behaviours are overt and easy to identify, it is the insidious passive-aggressive behaviours that are often more challenging. This session uses case studies to:
- Review a range of situations where vicious intent comes across as being virtuous
- Demonstrate how to identify the mask that conceals passive-aggressive behaviours and what to do about it!
Superficially Charismatic with Callous Disregard
There is a raft of behaviours that can cause a feeling of unease and frustration in the workplace. There may be a sense that a person is “getting under your skin”. Sometimes these behaviours are particularly damaging. This session will help you to understand personality disorders as a potential cause of workplace disruption and will offer practical strategies to counter the consequences of this condition. It includes:
- The characteristics of a personality disorder
- How to work with people who rely on manipulative behaviours such as flattery and insincerities to win favour
- Tips on “calling out” manipulative behaviour
1:15PM LUNCH AND NETWORKING
Staff Splitting – A Fast Road to Conflict?
Staff splitting can occur in any workplace setting. Whatever the reason and whoever is involved, staff need to be aware of its highly divisive and disruptive consequences. This session looks at this destructive behaviour and includes:
- What happens when staff splitting occurs?
- Why is staff splitting highly contagious in the workplace?
- Why do staff splitters generally have “high conflict” personalities?
- How can you overcome this pathological behaviour?
3:00 AFTERNOON TEA
Above All – Honouring the Patient
How we work with our colleagues is at the heart of providing the highest quality care to improve patient outcomes. Overcoming the impact of self-serving behaviours on patients is essential in the modern workplace. This final session of day one will encourage you to consider how developing a transformative, patient-centred, and innovative culture can cut through all other noise. It includes:
- Why do we need a laser-sharp focus on the patient?
- What are the practical and innovative ways to develop such an approach?
- What are the key ingredients for cultural transformation? What you personally can do…
4:30 CLOSE OF DAY ONE OF CONFERENCE
9:00AM COMMENCEMENT OF DAY TWO
Workplace Incivility and How Not to Take "it" Personally
Too often people in the workplace experience negative emotions as a result of incivility. This, clearly, can be destructive and lead to disengaged workplaces where no one benefits. Establishing and maintaining clear personal boundaries has proven to be an effective strategy for dealing with unpredictable and unstable behaviours of others, including other staff. This session highlights:
- How can personal boundaries protect you from manipulation?
- How can you build and maintain boundaries you are comfortable with?
- What do you do when your boundaries are challenged?
Managing Hostility and Conflict
Working with pathological people often results in continued conflict. This is likely to be detrimental to health, wellbeing, and patient or client outcomes. Clear communication when faced with hostility and a calm head can help YOU manage conflict better. This interactive session looks at:
- Is it ever possible to avoid conflict with destructive personalities?
- Working out your stance in a conflict situation – attack or defend?
- Communication is key – when do you defuse and when do you engage?
- What about body language?
- How can you manage your emotions in a conflict situation?
11:00 MORNING TEA
Trust – Difficult to Establish, but Essential to Maintain?
Trust between professionals reflects a recognition and respect for each other's roles. It is a necessary aspect of effective interprofessional collaboration. Trust means you have faith in another person’s beliefs or actions. In workplaces, where destructive behaviours may exist, establishing and maintaining trust with the right people is essential and can prove incredibly valuable. It includes:
- What is trust and how does it operate in your work environment?
- What builds and what breaks trust?
- Is it possible to repair broken trust?
- What is the relationship between forgiveness, trust, and resilience?
Managing Pathological Behaviours Starts with You
Successfully managing the pathological behaviours of others requires a strong awareness of self. The ability to gain insight and reflect on your own behaviour will empower you to build self-esteem and emotional intelligence to then tackle the divisive behaviours of others. This challenging session will encourage you to reflect on the following:
- The standard we set is the standard that’s followed – why does your behaviour matter?
- What motivates you to behave in the way you do?
- How are you perceiving the behaviours of others?
1:15PM LUNCH AND NETWORKING
Using Emotional Intelligence to Constructively Debrief
Debriefing is a powerful tool used regularly by nurses to assist in dealing with the disturbing or unhelpful behaviours of others. Without emotional intelligence, there is a tendency for emotions to spill over and the debrief to become destructive. This highly interactive session will invite participants to come together and debrief on a range of selected scenarios which every nurse is sure to be able to relate to.
3:00 AFTERNOON TEA
The Power of Positive Psychology
Positivity affects perceptions, attitudes, and expectations. Positive emotions have been shown to increase feelings of energy, help you cope with adversity, and feel more optimistic about life. Constructing positive mindsets in the face of challenging situations at work – and at home – can aid us to flourish. This final session includes:
- What is meant by “positive psychology”?
- Is a positive attitude an innate or an earned behaviour?
- How can it be integrated in day-to-day stressful work environments?
4:30 CLOSE OF CONFERENCE AND EVALUATIONS
The Goal Need for Program
Pathological behaviours are the subject of endless discussions in the workplace. The term is used to explain a raft of bad behaviours, including lying, manipulation, and exploitation. Understanding their implications will assist those who are at the receiving end and those who may not have identified these behaviours within themselves. In addition, it will ensure that workplace productivity and patient outcomes are not undermined by petulant and self-serving attitudes.
Purpose of Program
The purpose of this conference is for nurses and midwives to be able to identify and understand destructive interpersonal and organisational relationships that adversely affect them and their patients in the workplace, as well as considering strategies to overcome such pathological behaviours.
Your learning outcomes:
Use emotional intelligence to identify and respond effectively to pathological behaviours in the workplace
Minimise the impact of highly destructive behaviours of others on the self through enhanced personal resilience
Establish clear personal boundaries and maintain them to diminish the effect of manipulative behaviours
Initiate a positive, patient-centred culture that decreases the impact of self-serving behaviours on workplace productivity
Craig Maloney has a master of mental health nursing and graduate qualifications in child and adolescent mental health, group work, ...Read More
Graham Sewell is Associate Dean-Research of the University of Melbourne’s Faculty of Business & Economics and is also Professor of ... Read More
Geoffrey Ahern is a senior mental health clinician who works with the Victorian Police on a specialised mental health emergency ...Read More
To Be Determined