Quality, Risk, and Missed Nursing Care

Lecture Overview

It is well-known that care between different healthcare units can differ widely, but the reason for this is not always clear. Typically when things go wrong, quality care gaps will focus on errors of commission. This session looks at the other elephant in the room – errors of omission.

Educators

Amanda Charles

Amanda Charles is the associate director: risk at Austin Health, where she has been for the last five years. Amanda has worked as a Registered Nurse for almost 40 years in the public sector, generally in critical care areas, specifically emergency nursing. More recently, Amanda was employed at the Coroners Court, Victoria within the Clinical Liaison Service to assist the coroners in their investigations of healthcare-related deaths. Amanda is in the final stages of a PhD at Monash University where she is researching clinicians' understanding of deaths that are reportable to the Coroner.