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What Great Nurse Managers Do!

  • : Surry Hills NSW 2010

Are you a nurse manager? Come along to this year’s conference and discover some of the ways that make great nurse managers stand out. Network with like-minded colleagues and learn about:

  • Trends in HR management
  • What makes great nurse managers great
  • The power of coaching and much, much more ...
Schedule Day One



Welcome to Conference


Eddi Cohen

Nurse Management and Missed Nursing Care – How to Break the Cycle of Sanctioned Neglect in Healthcare

This introductory session explores the “not-so-secret” problem of what happens when a nurse does not speak up and is too compliant. It addresses the broader question of missed nursing care and errors of omission. This session will challenge you to consider the difficult question – “Are we, as nurses, really being the “patient advocates” we purport to be?” Topics include:

  • What are missed nursing care and errors of omission?
  • Why is this now a concern?
  • How are nurse managers implicated e.g. staffing levels?
  • Are there risks associated with individualised patient care?
  • The normalisation of deviance – has this become “accepted” as part of the nursing culture and ultimately, the defacto standard of care?


Jane Stanfield

Thoughts on Wellbeing and Self-Neglect

This short session considers why there is a current focus on burnout and the implications of this concept for nurses. It includes:

  • What are the signs of burnout and what to do about it?
  • Does burnout feed into “missed nursing care”?



Di Adamson

The Great Communication Contradiction

All great nurse managers understand the importance of effective communication skills. Evidence explains it and emphasis is placed on it. Expertise is centred around the development of good communication skills. Truth be told, the majority of our day is spent trying to communicate effectively. So, what is the crux of this essential ability? This session will encourage you to consider the great communication contradiction – that seemingly non-operational communication, or small talk – is perhaps exceptionally efficient. It includes:

  • Why the paradox?
  • Why should you make time and allocate energy to small talk?
  • How does this informal communication actually help us to cope with chaos?
  • What is the value of appreciative enquiry?
  • How can you realistically incorporate this type of communication into your day?


Jane Stanfield

Are You a Great Nurse Manager?

How often do you wonder if you’re doing a good job? What do you mean when you ask yourself this? In a world where perspectives on management are ever-changing, and teamwork is essentially unstable, clarity can be found by asking yourself the right questions. This session looks at how you can self-evaluate your effectiveness. It includes:

  • What makes you an effective manager?
  • What makes you a successful manager?
  • Should you measure your impact as effective to some and successful to others?
  • Your real KPI – what would your legacy be if you did not return to work next week?



Tina Boger

Stories from the Frontline: Challenges – When Nurses Are Required to Manage Other Professionals

As the trend towards interprofessional health care is now a given, nurses often find themselves as the team coordinator or manager for a range of health professionals. In this session, you will hear the story of how one nurse, in the position of director of clinical services, successfully manages other professionals and other stories from the frontline, including:

  • What are common challenges relating to interprofessional management?
  • What skills seem to work best?
  • How can you deal with interprofessional conflictual situations?


A Representative from the Health Care Complaints Commission

Preventing and Managing Healthcare Complaints

This session looks at the role and function of the NSW Health Care Complaints Commission. It explores how to prevent complaints from occurring and the action to take in such an eventuality. This session will assist you to understand common trends in the expectations of health consumers for professional health care.



Rebecca Houghton

Stories from the Frontline – Interprofessional Collaboration in Action

As health care becomes increasingly inter-professional, nurses are required to work with a range of colleagues who may view the patient through a different lens. As a nurse manager, this could present you with an array of unexpected challenges, such as difficulty with assertion and impaired communication. This session will look at the way in which one nurse manager deals with the many different professionals she encounters on a typical day. It includes:

  • Meeting the expectations of more than one team each day
  • Aligning care with the patient’s best interests
  • Dealing with interprofessional conflicts


Day Two



Julie Letts

Is “Ethical Intelligence” a Prerequisite for Nurse Management?

As the workplace becomes increasingly technological, the need for ethical decision-making – especially at management level – arguably increases. This interactive session will encourage you to see that ethical decisions are essential to, and everywhere in, the daily decisions made by both nurse managers and clinical nurses. Nurse managers and other nurses often have an “ethical intuition” about the right or wrong course of action. This is the place to start to unpack the ethics. The session includes:

  • What would you do in this situation…? Using group discussion to explore a case example – where available technology brings competing demands about what we can do versus what we should do.
  • Discussing the idea of “ethical intelligence” and what implications it has for decision-making with patients, families, and colleagues
  • Key messages, tips, and prompts for thinking through ethical questions that arise in clinical settings – there may not always be a single solution to an ethical problem but that doesn’t mean all solutions are equal.


Dr Ann Dadich

Session TBA



Dr Robyn Johns

Trends in Human Resource Management – Update for Nurse Managers

Managing people is often like walking a fine line between what you can and cannot say and do. This session will give you a “big picture” view of workplace relations and arm you with knowledge that will make your life that bit easier. It includes:

  • Where are we now in human resource management?
  • What are the future trends in human resource laws?
  • How do you deal with:
    • Mental health of employees?
    • Workplace bullying?
    • Managing ill or injured staff in the workplace?
    • Continuous rather than annual performance reviews?
    • Managing diversity?


Julia Kittscha

Stories From The Frontline: How Great Nurse Managers Work with Specialist Nurses

Specialist nurses significantly contribute to patient-care outcomes. They are a huge resource to a range of health professionals, including nurse managers. This session looks at the experience of a specialist nurse and reveals what works and what doesn’t when referrals are made. It includes:

  • How is continuity of care best achieved with nurses who occasionally visit a patient versus routine staff?
  • What communication works best?
  • Is there a need for the relationship to be deepened at a local level to support nurse managers?



Jane Stanfield

Great Nurse Managers Coach!

Think back to a time when you felt you grew as a result of working closely with someone. What did they do that made you so aligned and responsive? What was their magic that made you feel confident when they were around? This session, which includes a 30 minute afternoon tea break, unpacks and analyses the art of coaching. It will include some of the tricks that successful nurse leaders use when motivating and supporting others to perform at their best. Even if you are a good coach yourself, this interactive session will enable you to share some of your skills with others. It includes:

  • Why the coaching role is more important now than ever – (reliable anchors and turmoil)?
  • Should everyone be coached?
  • What to do with the nurses “who know it all” and reject you?
  • What are the interprofessional coaching considerations?


The Goal Need for Program

There is considerable evidence supporting skilled nurse management as being fundamental to the provision of effective, high-quality, safe patient care and outcomes. However, the growing complexity of the health workspace has the potential for increasing strain on Nurse Managers who are expected to control units whilst juggling a range of variables. As the nature of organisational structures and hierarchies change so too must nurses within these settings. Learning from others and understanding relevant management theories to guide personal and professional capacity will assist Nurse Managers to successfully fulfil their role.

Purpose of Program

The purpose of this conference is to assist Nurse Managers to manage with clarity and confidence in modern health environments so as to improve patient outcomes.

Your learning outcomes:

Reflect on your current management style and relate this to your strengths in performing the role of an effective Nurse Manager

Initiate evidenced management tactics to improve decision making and achieve workplace goals for patient outcomes

Be confident in dealing professionally and swiftly with team behaviour that undermines effective patient care

Facilitate a professional workplace that values growth and high performance


Jane Stanfield

Jane Stanfield

Jane Stanfield is a health service improvement coach. She comes with 30 years’ experience in health care, half as a ...Read More

Eddi Cohen

Eddi Cohen

Eddi Cohen has been a critical care clinician and an internationally known speaker/author for over 35 years. She divides her ... Read More

Dianne Adamson

Dianne Adamson

Di Adamson has a background in hospital management and eleven years' experience consulting for prestigious clients in the healthcare and ... Read More

Tina Boger

Tina Boger

Tina Boger commenced as director of Clinical Services at Wolper Jewish Hospital in July 2015. Tina has a wealth of ... Read More

Representative from the Health Care Complaints Commission

Representative from the Health Care Complaints Commission


Rebecca Houghton

Rebecca Houghton

Rebecca Houghton is currently the nurse unit manager of Sydney Sexual Health Centre. She has a master in nursing science ... Read More

Julie Letts

Julie Letts

Julie Letts is the director of LettsConsulting – a consulting service to the health and aged care sectors. She specializes ... Read More

Ann Dadich

Ann Dadich

Dr Ann Dadich is a Senior Lecturer within the School of Business at the Western Sydney University. She is also ... Read More

Robyn Johns

Robyn Johns

Robyn Johns is a lecturer in human resource management and industrial relations. She is the director of undergraduate programs for ...Read More

Julia Kittscha

Julia Kittscha

Julia Kittsca is a clinical nurse consultant with 18 years’ experience in stomal therapy nursing. She has worked in Wollongong ...Read More

What Great Nurse Managers Do!
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Provider Type
11 hours
Start Date
End Date
11 hours
Price Details
$590.00 (two days)
Surry Hills NSW 2010
Surry Hills Rydges Sydney Central, 28 Albion Street
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