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Coordinator, Children's Contact Service

  • : Interrelate
  • : 11-Nov-2020
  • : Bella Vista NSW 2153
  • Permanent Full Time or Part Time position, up to 37.5 hours per week
  • This role will based in Coffs Harbour
  • Great salary, access to salary packaging and the staff rewards program


This is an exciting opportunity for a motivated and experienced Coordinator, who is passionate about making a difference in the lives of families and children, and providing a safe and relaxed environment for parents and children who are accessing the Children’s Contact Service.



The Children's Contact Service is a place for parents to engage in safe and friendly change-over and change-back in a relaxed, family atmosphere, in which children from separated families can connect with both parents. This position coordinates the delivery and quality management of the Contact Service.

Key duties for this role includes:

  • Coordinate the delivery of Children’s Contact Service
  • Provide leadership, support, and clinical supervision to a small team of Contact Workers
  • Prepare staff rosters, schedule and arrange team meetings and group supervision
  • Undertake recruitment, induction and training for the Children’s Contact Service
  • Complete observation reports, and conduct ongoing assessment, case planning, monitoring and review of families through the service
  • Develop family case management plans and client goals to instruct case management plans.
  • Follow child protection procedures, complete risk assessment and procedures

Along with a tertiary qualification in behavioural or social science, social work, community services, counselling or psychology, or a related discipline, we are looking for strong capabilities in leadership, negotiation and conflict Management, interpersonal skills, communication and relationship skills and ethics.



Interrelate is a not-for-profit provider of relationship services. Our vision is to empower people to thrive in the most vital part of their lives – their relationships.

We are committed to leading the way in providing responsive, cutting edge, transformative relationship services with and for our diverse communities, at every stage of life. We are committed to responding to the vulnerabilities of families and children in their communities and to building stronger relationships.

We deliver professional services like a big business, but with the heart of a not-for-profit. We deliver services spread across 30+ physical locations (plus online) to more than 120,000 clients and we’re backed by qualified staff and more than 90 years of trusted expertise in sensitive relationship matters. We work in a broad context, connecting people with their communities and culture.

Due to the current Covid-19 Pandemic the majority of our workforce is working and providing services to our communities from the safety of their home. The health and wellbeing of our staff and clients are paramount. Our goal is to ensure the well-being of our staff and clients and to help do our part to slow the spread of the virus. We have recently begun offering very limited face to face services under strict conditions following a risk assessment.



1.  Relevant tertiary qualifications in behavioural or social science, social work, community services, counselling or psychology, or a related discipline.

2.  Demonstrated experience and skills in:

a)  working in a Children’s Contact Service and/ or with families and children experiencing separation and family breakdown and high levels of family conflict

b)  one or more areas of clinical work, e.g. counselling, dispute resolution, relationship education, children’s services, men’s programs, family law etc.

c)  management, supervision and training of staff, along with supervision training (or willingness to obtain)

d)  working with families within a case management setting

e)  managing high parental conflict whilst upholding the best interest of children

f)  program management

g)  solutions focused and interpersonal communication skills

h)  report writing, case notes, data collection and data entry

i)  liaising with the community and building local networks

j)  dealing with Family Law Court procedures

k)  working with online systems and technology, such as a CRM (Client Relationship Management) System and Skype for Business

3.  Demonstrated knowledge and understanding of:

a)  child development, child protection and family violence issues

b)  the existing framework of the Children’s Contact Service, and a demonstrated capacity to work within it



We offer the following competitive employment conditions:

  • Salary Sacrificing and Packaging Options (superannuation, loans, credit cards, school fees)
  • Additional days of paid leave on top of standard leave entitlements
  • Training, Mentoring, Supervision and access to Resources
  • Employee Assistance Program
  • Opportunities for multi-skilling and up-skilling
  • High level of diversity in the role
  • Excellent working environment

Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds. We welcome applications from people regardless of their gender, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs and any other forms of disadvantage.

All Interrelate positions require satisfactory completion of relevant Police and Working with Children Checks. Interrelate services are funded by the Australian Government.


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Coordinator, Children's Contact Service
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Bella Vista NSW 2153
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