MEDICAL RECEPTIONIST

• Answer incoming phone calls in less than 3 rings, maintain confidentiality and politeness during all
• phone conversations.
• • Archive patients who no longer attend this practice
• • Assist patients with mobility, literacy, language and comprehension difficulties
• • Attend patients as they arrive
• • Batch and receipt Medicare claims
• • Book, change and cancel patient appointments in keeping with guidelines
• • Check fax machine and distribute incoming faxes
• • Collect, open, stamp and distribute incoming mail
• • Conduct face to face contact with patients with a caring and polite attitude
• • Culling of old medical records according to legislated guidelines
• • Ensure backup tapes are replaced and log is checked
• • Ensure equipment is switched off, ,alarms on and building is secure at end of day
• • Ensure messages are complete, details correct and relay in a timely manner
• • Ensure patient details are up to date including contact phone numbers, emergency contact,
• address, cultural background, Medicare and pension card numbers.
• • Ensure safety and cleanliness of reception and waiting room areas
• • Follow opening and closing procedures
• • Follow policy and procedure manual guidelines – bring to attention of Manager any items which
• are not correct or require updating.
• • Follow up on overdue patient accounts
• • Invoice and receipt patient transactions
• • Maintain confidentiality of patient records by utilizing confidential bins, speaking quietly on the
• phone and not leaving confidential information where it can be viewed by the public. Whenever possible conduct confidential discussions away from the reception desk.
• • Notify Manager of any incident or potential incident relating to patients or staff
• • Participate in meetings, staff training and development and performance reviews
• • Photocopying
• • Prepare and post outgoing mail
• • Prepare banking and take to bank
• • Prepare Medicare claims forms
• • Receipt incoming payments
• • Report equipment failures and maintenance requirements
• • Scan incoming correspondence
• • Send outgoing faxes
• • Store cash in a safe location
• • Transfer and receive patient health records
• • Type outgoing correspondence
• • Work cooperatively with all GPs, nurses, management and administration staff
• • Other duties as assigned

PRM123