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Senior medical receptionist

Job Classification
Medical Receptionist
Job Type
Part Time
Salary / Pay Type
Salary / Pay Range
$50k to $60k
Start timeframe
South Melbourne VIC 3205
Posted By
Albert Road General Practice

Working with a close-knit group of lovely doctors you will be the main point of contact between clinicians and patients. If you love providing outstanding customer service, have great time management and organisation skills and can think on your feet, this role will be well suited to you. If you are ambitious, the potential for career growth here is enormous.

About us

Albert Road General Practice is a boutique family GP clinic with a fresh, modern outlook, perfectly located near the St Kilda Road business district with easy access via public transport. You'll love taking a walk around the Shrine of Remembrance at lunchtime (sometimes we go for walking meetings or lunchtime runs around the Tan!) and will be hooked on the great coffee and pastries at some of the excellent cafes nearby.

We provide medical care for all stages of life, with a strong focus on quality. The doctors take their time to think carefully about their patients' needs and provide comprehensive and holistic health care.

About the role

Usual duties and responsibilities include:

  • Opening and closing the clinic
  • Being a positive first point of encounter for patients and clinicians
  • Assist with and respond to patient enquiries in a helpful and friendly way reflecting the practice as a quality, customer service-focused medical clinic
  • Provide administrative support to GPs and allied health practitioners
  • Registering and updating patient details in Best Practice
  • Booking and altering appointments in Best Practice
  • Processing payment and Medicare rebates
  • General cleaning, restocking of doctors rooms with medical supplies
  • Understand and maintain clinic confidentiality and patient privacy requirements
  • Liaise with other clinics and medical specialists to coordinate care and obtain patient records
  • Demonstrate high attention to detail when dealing with patient, clinic and billing information
  • Ordering of office supplies on occasion

About you

To be successful in this role, the right candidate will need to demonstrate that they are:

  • Compassionate and caring
  • Friendly and patient-centred
  • Well-presented, with well-developed verbal and written communication skills
  • Able to remain calm and collected when under pressure
  • Able to demonstrate a high level of attention to detail
  • A quick learner
  • Able to take initiative and be future-focused
  • Motivated and want to continue to develop their skills and experience over time

The successful candidate will have the following specific skills and knowledge required for the job:

  • Best Practice experience is essential
  • HotDoc online booking platform experience
  • Experience with private payments using Tyro or similar
  • An understanding of common Medicare items used in general practice and how Medicare billing works


Job Title
Senior medical receptionist
Posted By
Albert Road General Practice
Candidate Criteria
Experience Years
Australian Residency / Visa Status
South Melbourne VIC 3205
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