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Communication Skills course for GPs

Speciality Classification
General Practice ( GP ) / Family Medicine
Time / Duration
30 minutes
Subject matter expert
e-Learning for Healthcare
Endorsed By
Royal College of General Practitioners

This session deals with the interrelationship between consultation models and communication skills. It introduces the Calgary-Cambridge guides as an example of both structure and skills and examines the problem of delineating all the skills. This session was reviewed by Khyati Bakhai and last updated in July 2021.

Learning Objectives

By the end of this session you will be able to:

  • discuss the importance of specific communication skills in improving your clinical practice
  • identify the interrelationship between models and skills
  • explain that communication is outcome-based and that skills enable you to achieve your and your patient's objectives
  • describe the Calgary-Cambridge guides as an example of a model that combines both structure and detailed skills
  • list the advantages and disadvantages of a skills-based approach to communication learning and discuss the need for experiential learning of communication skills

This session deals with the importance of thinking about individual communication skills in order to improve your clinical practice. It uses the Calgary-Cambridge guides as an example of the close inter-relationship between consultation models and communication skills.

Entry Requirements / Prerequisites

Before commencing this session you should:

  • be able to show competence in the core communication skills required for a basic medical interview
Instructors / Speakers
Jonathan Silverman,
Retired GP and Associate Clinical Dean at the School of Clinical Medicine. University of Cambridge

Jonathan Silverman has recently retired as Associate Clinical Dean at the School of Clinical Medicine, University of Cambridge and was a general practitioner for over 30 years. He has been actively involved in teaching communication skills since 1988 and in 1993, undertook a sabbatical with Professor Suzanne Kurtz, teaching and researching communication skills at the Faculty of Medicine, University of Calgary.

In 1999 he became Director of Communication Studies for the undergraduate curriculum in Cambridge, which now involves over 700 half day small group sessions per year. He is best known as one of the authors of the Calgary-Cambridge Guides to the Medical Interview, which provide a framework for describing the medical interview and incorporate a comprehensive set of skills referenced to the current evidence.

He has conducted communication skills teaching seminars throughout the UK, in Europe and N. America. In 2005, he founded the UK Council for Communication Skills Teaching in Undergraduate Medical Education for all 33 UK medical school, is past chair of the teaching committee and now President-elect of the European Association of Communication in Healthcare.

Communication Skills course for GPs
Interest Areas / Topics Covered
Provider Type
Education Provider
Time / Duration
30 minutes
Access Duration (in months)
Programs this course belongs to
Modules this course belongs to
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