Monitoring Systems of Care course for Management and Administration

This session explains the term outcomes, the methods commonly used to assess quality, and the contribution of monitoring to ensuring standards are met and that there is equity of provision and outcome. This session supports the development of leadership in the clinical setting.

Learning Objectives

By the end of this session you will be able to:

• Describe the meaning of outcomes in the context of system wide clinical services
• State the mechanisms used to assess quality and outcomes
• Identify opportunities where systems of care might benefit from assessing the quality of provision and service
• Explain the steps that would be necessary to bring a more systematic approach to monitor the outcome of provision
• Develop your leadership by recommending appropriate outcome measures for your service