BSB40520 - Certificate IV in Leadership and Management

The BSB40520 – Certificate IV in Leadership and Management course provides entry level skills and knowledge to those wishing to develop their proficiency and knowledge in supervision and management.

This qualification reflects the role of individuals working in managerial and supervisory roles in a range of industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others, apply solutions to predictable and unpredictable problems, analyse and evaluate information from a variety of sources.

By undertaking this course, you will learn a variety of skills and content, including but not limited to:

• Communicate effectively; both verbally and in writing
• Increase your productivity by learning how to effectively prioritise your schedule
• Implement a customer service framework for your team to ensure customer excellence
• Engage effectively with your team and other key stakeholders
• Lead your team effectively and establish a positive team culture that will increase productivity
• Monitor and adjust operational performance
• Plan and acquire resources
• Provide reports on performance
• Promote innovation and create a culture of continuous improvement