This session will introduce you to quality improvement in healthcare, in particular the role of the clinician, the discipline of improvement, the peop...
This session examines the formal and informal means of reviewing and managing the individual performance of other people. It describes key aspects aro...
This session addresses how change is introduced and implemented. It recognises the impact of change on the continuity of service provision, as well as...
In this session you will look at the importance of creativity, improvisation and innovation. You will explore aspects to consider when formulating imp...
This session will look at the processes and principles of commissioning from the provider perspective and identify ways in which local clinical provid...
This session examines the concepts of equality and diversity. It considers how legislation and policy serve to ensure that people are treated fairly w...
This session examines significant health and safety legislation that governs people at work, and how this is translated into local policy. The emphasi...
This session examines the sort of information used by healthcare organisations to assess their performance and considers how this information can be u...