This session aims to develop the beliefs, values and skills that allow communication to be flexible, effective and empathic. This session supports the...
This session outlines three communication styles: assertive, passive and aggressive. The process and advantages of assertive communication are then de...
This session considers approaches to harnessing the contributions of others and to dealing with disagreements and conflict constructively. This sessio...
This session considers leadership methods for the handling of complaints arising from healthcare. It looks at why these complaints are made, how they ...
This session will explore ethical and equity issues relating to the planning of services, such as equality and diversity, the involvement of patients ...
This session examines how resources are managed within financial constraints. It introduces basic financial accounting terms and principles essential ...
This session examines ways in which clinical services and leadership can be delivered with greater efficiency and less waste. This session supports th...
This session examines the role of those who have responsibilities for managing other people at work. This important area of leadership includes organi...
This session aims to identify the tools, techniques and support that can be used to help manage stress. This session supports the development of leade...
This session considers methods of obtaining feedback from others in order to increase self awareness and assist with personal development planning. Th...