Being Open Theory course for GPs
This session describes how to communicate effectively and empathetically with patients and carers who have been involved in a serious adverse event. This session was reviewed by Khyati Bakhai and last updated in December 2014.
Learning Objectives
By the end of this session you will be able to:
- Identify what is meant by 'Being open'
- Analyse the summary of the national and international evidence base supporting 'Being open'
- Identify the key elements for effective 'Being open' discussions
Following an adverse event, it is crucial to communicate with the patient and/or their carers about what has happened in a timely, empathetic and effective manner.
Dr Jane Carthey is a Patient Safety and Human Factors Specialist who has worked in the NHS for 13 years, both at a local Trust level and for a national agency. Dr Carthey has applied human factors methodologies to understand the causes of incidents in healthcare in acute and primary care settings. Her expertise includes incident reporting, organisational and team safety culture, observational data collection, incident investigation, prospective risk assessment and improving communication between patients and healthcare staff when things go wrong.
Christine has worked as a GP in Nottingham since 1988.
Through her undergraduate work at the University of Nottingham as Community Sub Dean and postgraduate work as part of Health Education East Midlands, she has been involved in the delivery of education to both medical and multi-professional audiences with a particular emphasis on Quality Improvement and Patient Safety.
She represents Vale of Trent on the RCGP Council.
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