Active Listening

Communication is not a one-way process. It requires, at least, someone to give the message and someone to receive it.

Learning outcomes:
- Define active listening
- Importance of active listening
- Understand the value of being an active listener
- Five core elements of active listening
- Learn how to become an active listener
- Barriers to active listening and bad listening practices
- Active listening conversation

Presented by:
Mrs Susan Hogan MACN
Manager Leadership Development, Australian College of Nursing

Content Type: Elearning module