Medical Alarm Owners In AU Reassured Of Privacy Amid Rise In Unknown Caller Cases Owners of emergency medical alarm pendants are reassured of their safety and privacy as the number of unknown callers among users of these devices rises. These calls happen abruptly, with voices speaking to users like in spam calls, as concerned users reported in an episode of Brisbane’s Breakfast program of ABC Radio. One user expressed concerns that the unknown caller may have overheard her provide personal information to medical personnel on the other line. However, Emergency Medical Services reassured medical alarm pendant owners that their information remains secure as these unknown callers are likely unaware of their identities. Other possibilities include a caller dialling a wrong number redirected to the alarm, or a call centre making automated calls. Emergency Medical Services reiterated that medical alarm pendants act like mobile phones with a designated phone number, microphone, and speaker. In turn, one safety precaution users have is to end the call like they would end a conversation with a medical official. This should hang up the phone and stop the conversation with an unknown caller altogether. In addition, Emergency Medical Services commended users who hid their medical alarms or refused to respond to unknown callers.