Practice Manager

About us

King Street Psychology Clinic is a multidisciplinary mental health clinic comprising 16 clinical psychologists/clinical registrars, speech pathologists, and a psychiatrist, providing evidence-based mental health treatment for children, adolescents and adults in the inner west of Sydney. The clinic comprises three services: 1. Our General Mental Health Service provides clinical psychology services for children, adolescents, and adults experiencing a range of mental health difficulties and an assessment service for Autism Spectrum Disorders, ADHD, & learning issues. 2. Our Child & Adolescent Gender Service is Australia’s only private clinic specialising in assessment, diagnosis, family support, and gender-related care for child and adolescent gender dysphoria. 3. Our Adult Gender & Sexology Service provides culturally aware and evidence-based therapy for adults. 

We are committed to providing a safe, inclusive, and respectful health care environment for our clients, and collaborative and supportive working conditions for our staff. We are seeking an experienced and competent practice manager with a mature, confident, and down-to-earth manner to work closely with the clinic director and other support staff to ensure a high level of operational efficiency and a high standard of service for our clients. Our busy and dynamic practice will provide opportunities to develop your skills in your role.

End Date: 14.03.2024

Requirements 

Essential

• At least 3-5 years of practice management or comparable work experience in a healthcare (or comparable) setting
• Exceptional professionalism
• Exceptional leadership, interpersonal, and client service skills
• Exceptional organisational, planning, time management, multi-tasking, delegation and task communication skills
• Demonstrated strengths in tasks such as scheduling, billing and accounts management, organising workspaces, developing practice procedures.
• Fast learner who is able to work autonomously and flexibly adapt to the needs and best interest of the environment
• Proficient computer skills including Microsoft Word / Excel / Outlook or comparable email applications
• Proficiency with Powerdiary/Halaxy and/or other practice management software

Desirable

• Experience of working within a psychology or mental health service
• Tertiary degree or diploma in Healthcare Administration, Business 
• Strong knowledge of healthcare systems and regulations
• Ideally proficient in Xero bookkeeping software
• Competent use of other software applications e.g. Microsoft Power Point
• Competent with Windows and Mac operating systems 

Responsibilities include but are not limited to:

• Oversee the day-to-day operations of the clinic 
• Create a welcoming and respectful environment for patients, including those who are gender and sexuality diverse 
• Help to create a professional and collegial environment for practitioners and support staff
• Manage financial tasks including bookkeeping, budgeting, forecasting, and analysing monthly financial reports
• Manage a team of casual and part-time reception staff 
• Assist clinic director in managing staff schedules, recruitment, training, and performance evaluations (increasing autonomy with demonstrated competence)
• Ensure practice compliance with industry standards and legal regulations (e.g., Medicare regulations)
• Maintain a safe and clean working environment by complying with healthcare regulations and standards
• Manage advertising for the clinic/clinic services in coordination with the clinic director and senior psychologists
• Assisting patients with understanding insurance coverage, processing claims, and addressing billing inquiries
• Assist the clinic director in developing and implementing strategies for practice growth and business development
• Support reception team in their duties as needed
• Assist clinic director in practice administration generally
• Preparation of internal memos and communications, coordination and planning of practice meetings and events or promotional activities as instructed by the clinic director

Days/Hours 

Monday to Friday (8.45am to 5.45pm)_

Residency Requirements 

Australian / New Zealand Citizens and Permanent Residents only

Applications

Please provide a cover letter with your resume which addresses the specific requirements advertised. 

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