Medical Receptionist

About role / Key responsibilities:

We are looking for an experienced medical practice receptionist/secretary to ensure the smooth day-to-day operation of a busy specialist vascular clinic. This role involves managing patient appointments and schedule for the vascular Surgeon. You will be the first point of contact for patients as well as other hospital doctors and administration staff to coordinate appointments and theatre list bookings, provide quotes, process and follow-up payments and other tasks as required.

Job outline

– Front desk reception and handle general patient inquiries.

– Ability to build and maintain professional rapport with patients and manage their smooth journey from first contact to completing appointments with Vascular Surgeon.

– Liaise with hospital admission staff and other medical professionals to coordinate theater list and post-operative appointments.

– Provide accurate quotes for procedures and operations. Advise billing policy and out of pocket fees.

– Reconcile payments, manage billing and chase outstanding accounts

– Other practice management general tasks as advised.

– Adhere to and manage policies and procedures.

– Assist in facilitating marketing strategies and campaigns when required.

About the practice:

Expanding specialist vascular clinic based at Prince of Wales Hospital Private.

Requirements:

Skills required:

– Previous experience in a similar role at a private medical practice is highly desirable but not essential.

– Well-developed interpersonal, written, and verbal communication skills.

– Attention to detail and commitment to excellence.

– Ability to work both collaboratively and independently and escalate issues to management when necessary.

– Experience with Medilink, Best Practice or similar Patient Management programs is desirable but not essential.

– Knowledge of invoicing, receipting and chasing up accounts and debts is desirable but not essential.

– Computer literacy in Microsoft Suite, Google drive and EFTPOS machines.

– Certificate or formal qualification in administration, business management or any other relevant field is desirable but not essential.

Benefits:

Small dynamic and supportive team. Flexible days and great remuneration.

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